Mendocino Facilitation Skills for Chaotic Times - 2017-2018

article image


October 5, 2017 - March 2, 2018

The challenges of working in today’s organizations have become more complex and less predictable. In a world that is quickly becoming more connected through technology, there is a growing need to improve our leadership and communication skills. This intensive training program provides participants with understandings about organizational systems, leadership, and skills to facilitate the most demanding, challenging and creative types of group interactions.

What you will get from the training:

  1. Deeper insights into your leadership style, strengths, and areas of improvement.
  2. A tool bag full of facilitation skills and processes.
  3. Understandings and strategies to deal with change management.
  4. Ability to diagnose situations in your teams and organization and a process for designing the right interventions and preventions.
  5. Strategies to build greater levels of sustainability into your programs and organizations.

Team Focus:

This program is designed for leaders and members of leadership teams who want to focus on their organizational issues while learning the various models, frameworks, processes and skills. If you have questions about your readiness to participate in this program, please give Steve a call at 707 463-2088.

Training dates:

October 5 - 6, 2017  (Please note that this is a two-day seminar that lays out the framework for the entire program)

November 3, 2017

December 1, 2017

January 5, 2018

February 2, 2018

March 2, 2018

Your Instructor:

Steve Zuieback is a management consultant and master facilitator with over 30 years of experience of working with global corporations, non-profits, community organizations and teams. Steve's special interests are in the areas Education and the Environment.


“Steve Zuieback’s facilitation workshop was incredibly fun and informative.  As a city manager, I draw upon the skills I gained on a daily basis while preparing for and participating in discussions, negotiations, and public meetings.” 
 - Linda Ruffing, Ft. Bragg City Manager

“This is a class for our time. Steve Zuieback has well-honed knowledge, skills that he imparts about leading groups through their stuck places, creating stronger functioning organizations as a result. Then there's the great networking that results from the focus on real community issues with other folks working for the common good here. I highly recommend this series of classes.” 
Mary Anne Landis, Former Mayor of Ukiah  


Mendocino County Office of Education
Steve Zuieback 
Phone: (707) 463-2088



Registration: Deadline for registration is September 18, 2017

To register:

1.  Register online using Paypal or a credit card.

2. To save a space in the training simply send an email to

2. To pay through a purchase order or by check please click on this link to the Registration form. Mail the form to Synectics, LLC - 208 Banker Blvd, Ukiah, CA.  95482



Register Now

Registration: Deadline for registration is September 29, 2017

For additional registration information, please contact Steve Zuieback at 707 463-2088


Course Materials



Module 1: Blogs, Videos, and Supporting Files 

Difficult Group Dynamics and Micro Skills

What to do when the leader of your team is the problem?

Communication Perceptual Positions – 1st Position – It is all about Me!  Video

Five Finger Model of Facilitation    Video

The Importance of Outcomes     Video

From Cat Herding to Leadership - Ebook

Models and Frameworks:

Balancing the "above and below the green line" - A story of actual practice. Video

Overemphasis on "below the green line" - are we going to eat or talk? Video

Overview of the 6 Circle Model - "below the green line" Video

Below the Green Line - Theory to Practice. Video

How to use the Ralph Stacey Model . Video


When to Chart as a Facilitator? 

After Action Review:  Video

Modules 2 & 3: 

Models and Frameworks:

Change and Transition  Video

How to use the Process Enneagram as a dialogue process:  Video

The Process Enneagram as a journey Map    Video

The Process Enneagram as a conversation and planning process. Video

A Simple Sequence of the Process Enneagram (Video)


Examples of the Process Enneagram Questions: 

How to use the Ladder of Inference Process:  Video

4 Step Action Planning Process  Video

The Decision Matrix  Video

Totems, Taboos and Repetitive Interactions   Video

What do you do when leadership feels it is being held hostage by the culture of the organization?

How do you build compassion within a group around difficult dynamics?

How to break that status quo mindset in a team?

How do you move a group from compliance to commitment?

Negative Visions

Checking on Your Communication Assumptions

Discussion Method Process - PDF

Appreciative Inquiry Process - PDF

Workshop Method - ICA - PDF

Module 4

Organizational Lifecycle by Tim Dalmau

Overcoming the Seven Sustainability Blunders by Bob Doppelt

Diagnosis: From Theory to Practice by Steve Zuieback

Strategic Enneagram Templates - PDF

Strategic Enneagram Templates - PDF

Mental Models Process - PDF

Inventories and Surveys

Five Dysfunctions of a Team by Patrick Lencioni

Organizational Lifecycle Inventory by Tim Dalmau and Bob Dick

Systems Sustainability Survey Based on the Process Enneagram by Steve Zuieback and Tim Dalmau

Dalmau-Zuieback Leadership Team Assessment 

Dalmau-Zuieback Leader Assessment

Zuieback-Dalmau Sustainability Inventory

Simple Enneagram Sequence




Module 1 Handouts - October 2017

Module 2 Handouts - November 2017

Module 3 Handouts - December 2017

Module 4 Handouts - January 2018