Advanced Training - How to Effectively Use Micro Skills to Enhance Group Performance

When asked about the most important skills and processes that I would recommend for facilitators and leaders, I always say Micro Skills and the Process Enneagram. Micro Skills relate to the ability of the facilitative leader to make accurate observations of individuals and group dynamics,  and then to use their voice, eyes, and gestures to guide individuals and groups to greater levels of effectiveness. These Micro Skills were developed by Michael Grinder.

The Process Enneagram is a macro process and journey map that allows the facilitative leader to select the right processes and guide the right conversations for teams and organizations. The Process Enneagram was developed by Richard Knowles and Tim Dalmau. The most effective facilitative leaders use both the micro and macro skills, tools and processes. This Advanced Training focuses on the Micro Skills.


Spring 2021, San Bernardino City Unified School District

Tuition: $695.

What you will learn

  • How to more effectively place yourself in the greatest potential for accurate observation of group dynamics.
  • How to calibrate participant behavior. 
  • When and how to use Points of Focus - what you do with your eyes.
  • When and how to use Approachable and Credible Voice Patterns.
  • The effective use of specific gestures in managing questions, input and difficult group dynamics.

Topics covered

  • Core observation skills for facilitators and group participants
  • Communication Perceptual Positions
  • Points of Focus
  • Approachable and Credible Voice Patterns
  • The use of flip charts 
  • Rational and Experiential Outcomes
  • Rapport and Permission
  • Performance Continuum

Course Design

  • This is a fun and highly interactive 2-day session. The course is a combination of brief lectures followed by modeling and practice by each participant. Participants will be provided with a series of videos to supplement the preparation for the course. 

Who should enroll

This class is designed for leaders, managers and supervisors who find themself in challenging group and team settings. It is also wonderful for facilitators, coaches and consultants who are interested in deepening their practice. No prerquisites for this class are required. This is a much more in-depth exploration of this important topic than is covered in the Leadership Practices for Challenging Times leadership development program. If you have questions about your qualifications for this Master Class, please contact Steve Zuieback at Email:


Steve Zuieback is president of Synectics and a member of Dalmau Consulting based in Australia. Steve has extensive consulting and training experience with private business, governmental organizations, schools, communities and non-profit organizations in the areas of leadership, creative planning, change implementation, team development, and community building.

Steve's professional activities have taken him around the country and around the world. He has worked with Kaiser Permanente, BHP, ALSOC, Coles Group, Transport South Australia, Fletcher Building, Los Angeles County Office of Education, Riverside County Office of Education, San Bernardino County Superintendent of Schools and over 50 school district in intensive leadership development and planning sessions. The key focus of work is in the area of building deep leadership and facilitation capacity within large organizations, especially in educational systems. 

Steve has written Leadership Practices for Challening Times, Facilitation Skills for Chaotic Times Process Flash Cards and Diagnosis: From Theory to Practice.

Steve lives in Ukiah, California with his wife Joyce Paterson and he is very involved as a community volunteer in Mendocino County. 

Training Venue

This training program is sponsored by San Bernardino City Unified School District as part of their Trainer of Trainer program. It wil be held at their wonderful training facility at 4030 Georgia Blvd., San Bernardino, CA 92407

Register Now

Please contact Steve Zuieback at 707 206-1980 or email at