One of the most frequent dilemmas in groups and team is that people get stuck in their positions. This may occur with one person in the group or cliques that have differeing positions. One of the best tools in the facilitator or consultants toolbag is a process developed by Chris Argyris and Donald Schon called the Ladder of Inference. You can click on the image or click here to view this video.
The video consists of 3 parts. The first part explains the model, the second part is a demonstration of the model, with the third part discussing the non-verbal cues to pick up about your permission level and rapport with a person being guided through the process. View whichever parts you might find helpful.
In a nutshell, the Ladder of Inference is a set of sequential high quality questions that allows people to gain deeper insight into the underlying beliefs and values that drive certain behaviors, positions, and actions. The facilitator would use the ladder to subtly guide a person through their position, starting with the conclusions or assumptions behind their postion, and eventually reaching the core value that sits behind the position.
The process should be used when the facilitator determines that the group is stuck with differing soutions or strategies, and demonstrate that those holding these differing postions have credibiltiy with the group.
The goal is to identfy the underlying belief. It may not take all the questions to surface the driving belief, but make certain that the identified belief is truly compelling and specific.
It may take going thorugh the process for each strongly held position. Since this can take considerable time (10 minutes per position) the facilitator runs the risk of losoing permission. Be certain that this is a hight stakes issue.
November 14 & 15, 2019 - February 14, 2020 (Closed to the Public)
6-day Leadership Development and Facilitation Skills training program sponsored by San Bernardino City Unified School District. This program is for school leadership teams - Working on the Work.
6 Part Leadership Team Development Program - January 13 & 14th - April 14th & 15, 2020 ( Open to the Public)
6-day Leadership Development and Facilitation Skills training program sponsored by San Bernardino County Superintendent of Schools.
January 16 - 17, 2020 (Open to the Public)
This is a 2-day Master Class for Leaders and Consultants. The class is focused on how to diagnose complex organizational issues and how to design effective strategies and interventions based on the diagnosis. No prerequisites are required.
This Program has been postponed until Fall of 2020
6-day Leadership Development and Facilitation Skills training program sponsored by San Bernardino City Unified School District.
Will Be Offered in Fall of 2020 (Originally scheduled for May 2020)
This is a 2-day Master Class for Leaders and Consultants. The class is focused on how design and facilitate planning conversations using the Process Enneagram developed by Richard Knowles and Tim Dalmau. It is extremely helpful if participants have attended a multi-day Leadership Practices for Challenging Times trainng program delivered by Steve Zuieback.
Fall 2020 - Specific Date TBD (Open to the Public)
This is a powerful 2-day Master Class on the skills and techniques for managing difficult group dynamics. The course is sponsored by the San Bernardino City Unified School District and is open to the public. No prerequistes are required for registering and attending.
Spring 2021 - Specific Date TBD (Open to the Public)
This is a powerful 2-day Master Class on micro skills - the skills and techniques for managing group dynamics. Without an effective use of micro skills, facilitators and leaders tend dto rely too much on facilitation process. The combination of micro skills and effective process is the key to facilitating powerful results for teams and organizations. The course is sponsored by the San Bernardino City Unified School District and is open to the public. No prerequistes are required for registering and attending.
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